Shipping & Returns Policy
Shipping
All orders placed before midday Monday to Friday will be dispatched with our couriers and should arrive the next working day. We can’t be held responsible for third party deliveries
There is a flat rate fee of £4.50 for all UK Deliveries
Returns & Refunds
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
- Gift cards
- Downloadable software products
- We don’t accept returns on personalised items unless it can be demonstrated there is a fault with materials”
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without an RMA. (Please email us on hello@dtftransfersheets.co.uk or call: 0330 043 1960 to obtain your RMA code
Return Shipping
To return your product, you should mail your product to:
DTFtransfersheets.co.uk – Unit 3, Cossal Industrial Estate, Ilkeston, DE7 5UA, UK
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need more help?
Contact us at hello@dtftransfersheets.co.uk for questions related to Shipping & Returns.